Privacy Policy

This Privacy Policy explains how Roostino Casino may handle personal information when players visit the website, create or use an account, make transactions, contact support or otherwise use casino services. It is intended for players in Australia and describes the general purposes for collecting information, the types of information that may be involved and the choices available to players.

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Information we may collect

A casino website typically needs certain information to provide its services safely and responsibly. The information collected can depend on how a player uses the website, which services are requested and which checks are required. Some information is supplied directly by the player, while other information may be recorded automatically when the website or account is used.

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Types of information

Account details, such as a name, date of birth, residential information, username, contact details and other information needed to create or manage an account.
Identity and verification documents, which may include documents or information used to confirm identity, age, location or eligibility to use the services.
Payment and transaction records, including deposits, withdrawals, payment method details, transaction history and information needed to investigate a payment or account issue. Full payment card details may be handled by a payment provider rather than stored directly by the casino website.
Information about communications with support, including questions, requests, complaints and records needed to respond consistently and improve service.
Device and technical information, such as an IP address, browser type, operating system, device identifiers, general location information, language preferences, pages visited and information about how the website is used.
Cookie and similar technology data, which may help remember preferences, keep sessions secure, understand website performance and support relevant communications.

Players should provide information that is accurate, current and complete when it is requested. If information is missing or inaccurate, it may be harder to open an account, complete verification, process a transaction or provide effective support. Players should not provide another person's personal information unless they are authorised to do so.

How information may be used

Personal information may be used for the purposes connected with operating an online casino website and supporting its players. The information is handled only for reasonable business, service, security or compliance purposes, and access should be limited to people or service providers who need it for those purposes.

To create, maintain and administer a player account, including confirming account details and providing requested services.
To verify identity, age, location and account activity, and to carry out anti-fraud, security, risk and responsible gambling checks.
To process deposits, withdrawals and other transactions, reconcile records and investigate suspected unauthorised or unusual activity.
To communicate with players about accounts, transactions, verification, security, service updates, support requests and changes that affect the website.
To meet legal, regulatory, tax, accounting, reporting and record-keeping obligations that apply to the services.
To detect, prevent and investigate fraud, money laundering, abuse, technical attacks, account takeover attempts and other activity that may harm players or the website.
To maintain, secure, test and improve the website, including understanding performance, resolving errors and developing a better user experience.
To send marketing or promotional communications where permitted and where the player has provided consent or another lawful basis applies.

Where information is used for marketing, players can choose to stop receiving marketing communications. Stopping marketing messages does not usually stop essential service communications, such as messages about account security, transactions, verification or important changes to the services.

Sharing information

Information may be shared with service providers that help operate the website, such as payment, identity verification, technology, hosting, customer support, fraud prevention, analytics and communications providers. Information may also be disclosed where reasonably necessary to protect the website and its users, investigate suspected unlawful or harmful activity, respond to a valid legal request or meet an applicable obligation. Service providers are expected to handle information for the relevant purpose and with appropriate safeguards.

Cookies, security and storage

Cookies and similar technologies

Cookies are small files or identifiers placed on a device when a website is visited. They can help the website remember login or language preferences, keep account sessions working, support security, understand how pages are used and measure website performance. Some cookies may be provided by third parties that support website functions or analytics.

Players can manage, restrict or delete cookies through the settings of their web browser. Browser controls may allow a player to block some or all cookies, receive a notification before a cookie is stored or remove cookies already saved on the device. Disabling certain cookies may affect account functions, preferences, security features or the way some pages operate.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, secure connections, monitoring, authentication procedures and internal handling rules. No online service can guarantee complete security, so players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect that an account or device has been compromised.

Storage and retention

Personal information may be stored by the website or by service providers that process information on its behalf. Depending on the service and the location of a provider, information may be handled in Australia or another country. Appropriate steps should be taken to protect information when it is processed or stored by providers.

Information is kept only for as long as it is reasonably needed for the purpose for which it was collected, unless a longer period is required or permitted. Some account, verification, transaction and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed or anonymised.

Player privacy rights and requests

Players may have rights concerning the personal information held about them. The availability and scope of a right can depend on the circumstances, the type of information involved and any legal or security requirements that apply. A request may need to be checked carefully to protect the account holder and other people from unauthorised disclosure.

How to exercise your rights

For privacy questions or a data request, contact support@roostinocasino.wtf. In your message, explain what you are asking for and provide enough information to help identify the relevant account or records. Do not send unnecessary payment details, passwords or sensitive documents by ordinary email. A secure method may be requested where identity verification or document handling is necessary.

Access: ask for confirmation about whether personal information is held and, where appropriate, request a copy or explanation of the information.
Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
Deletion: ask for personal information to be deleted where there is no continuing reason to keep it. Deletion may not be possible for records that must be retained for legal, security, fraud prevention, transaction or dispute purposes.
Withdrawal of marketing consent: ask for consent to marketing communications to be withdrawn or use an available unsubscribe option in a marketing message. This will not affect essential account or service messages.
Restriction or objection: in appropriate circumstances, ask for certain processing to be limited or raise an objection to a particular use of information.
Complaint: contact privacy support if there is a concern about how information has been handled, so the issue can be reviewed and addressed where possible.

A response may take reasonable time because requests can involve identity checks, technical searches, third-party records or legal review. If a request cannot be completed in full, the reason may be explained to the extent permitted. Account closure does not automatically remove every record, because some information may need to be retained for legal, security, transaction or dispute-related purposes.

Changes to this policy

This Privacy Policy may be updated when services, technology, privacy practices or legal requirements change. The updated version will apply from the date it is published on the website. Players should review this page from time to time, particularly before providing new information or using a materially changed service. Continued use of the website after an update may indicate that the player has read the revised policy.